Terms of Sale and Service

These Terms of Sale and Service (the Terms) are an agreement between the person or organisation using QRCandy (the Customer or you) and:

QRCandy sells made-to-order branded confectionery and provides associated hosted QR routing, campaign management, and scan analytics (together, the Service). These Terms apply when you create an account, place an order, use the Service, join the partner programme, or otherwise expressly accept them.

A Consumer is a natural person acting mainly for purposes outside their trade, business, craft, or profession. All other Customers are business customers. If you act for an organisation, you confirm that you have authority to bind it. Consumer provisions apply only to Consumers; business provisions apply only to business customers.

Each product is manufactured to the configuration you approve, which may include a logo, colours, wrapper text, QR code, destination URL, quantity, and flavour. The product page and the final order summary form part of the contract for that order.

On-screen previews are a design aid, not a colour-accurate print proof. Reasonable differences caused by screens, printing, cutting, wrapping, and confectionery production may occur. A stated tolerance never removes a Consumer's mandatory rights or excuses a material failure to match the agreed specification.

Food information required before a distance purchase, including ingredients, highlighted allergens, nutrition, net quantity, and storage information, is provided on the relevant product page before ordering. The durability date may be provided on delivery where the law permits. Required particulars also accompany the delivered product. Review them before ordering, particularly if products will be distributed to people with allergies. If required food information is marked pending or unavailable, that product is not offered for sale and any apparent ability to order it is an error; please tell us.

Do not alter or obscure food labels. If you redistribute the products in a way that creates additional legal duties for you, you are responsible for those duties. We remain responsible for obligations that the law places on us as seller or food business operator.

You place an order by configuring the product, reviewing the cart and delivery details, accepting these Terms, and completing the payment step on Stripe's hosted checkout. Check the design, destination URL, quantity, contact details, and delivery address carefully before payment.

Your submitted order is an offer to buy. We accept the offer, and a contract is formed, when we send the order confirmation email after successful payment. The version of these Terms presented when you ordered governs that order.

We may cancel an order for a genuine reason, including an unavailable product, failed or unverifiable payment, an obvious price or technical error, unsupported delivery destination, failure to meet a stated minimum, or content that breaches Section 9. If money was captured, we will promptly refund the canceled amount to the original payment method.

You must give accurate information and a monitored email address. Contact us immediately if the confirmation is wrong. We will try to correct an error, but changes may be impossible or chargeable once artwork, ingredients, or production have been committed.

Prices are shown in the currency selected on the site (currently EUR, SEK, DKK, or NOK). The cart identifies product, setup, discount, and shipping amounts. Unless a price is expressly stated to include VAT, storefront prices are exclusive of VAT.

The checkout is designed for business orders but calculates VAT for every order: the Stripe payment page adds any VAT applicable to the delivery country and shows the exact total that will be charged before you pay. Business customers in another EU country can enter their VAT number at checkout; the EU reverse charge or zero rating is then applied automatically where legally available. Deliveries outside the EU are normally sold without Swedish VAT as exports and may attract the import charges described in Section 5.

Payment is due at checkout and is processed on Stripe's hosted page. Stripe, not QRCandy, receives your full card or payment credentials. We receive the payment status, amount, currency, transaction references, and information needed for reconciliation, refunds, and fraud handling. There is no recurring subscription for the QR functionality included with an order unless we separately agree one in writing.

If an obvious pricing or calculation error affected an order, we may cancel and refund it or ask whether you want to proceed at the correct price. We will not increase an accepted order's price without your agreement.

Products are made to order. The product page shows an estimated production lead time, and checkout shows the available destination, shipping charge, and estimated carrier time. An estimate is not a guaranteed date unless we expressly confirm it as such. Production begins after acceptance and may depend on artwork approval or other information from you.

We will deliver to the address in the accepted order using the stated method or a reasonably equivalent carrier. Tell us promptly about a likely delay. Consumers retain all statutory rights for late delivery, including the right in applicable cases to set a reasonable additional period, withhold payment, or cancel. A delay outside our reasonable control does not remove rights that cannot lawfully be excluded.

Risk of loss or damage passes when the goods are physically delivered to you or a person you nominate, except that if you independently appoint a carrier we did not offer, risk may pass when the goods are handed to that carrier as permitted by law. Title passes when we have received full payment.

You are responsible for correct delivery details and, for deliveries outside the EU, any disclosed import formalities, duties, and taxes. We remain responsible for information and costs that the law requires us to state before the order.

Email us as soon as practical if goods are damaged, unsafe, missing, late, or do not match the accepted specification. Include the order number, a clear description, and useful photographs where reasonably available. Do not discard affected goods or packaging until we have had a reasonable opportunity to investigate, unless keeping them would be unsafe.

Swedish Consumers may complain about an original defect for three years after delivery. A complaint made within two months after noticing the defect is always in time. For defects appearing during the first two years, the statutory presumption applies unless its application would be incompatible with the goods or defect.

Consumer remedies follow mandatory law and may include repair or replacement, proportionate price reduction, reimbursement of reasonable costs, withholding payment, or cancellation where the statutory conditions are met. We may choose a lawful remedy only where that choice does not cause unreasonable cost or inconvenience to the Consumer.

Business customers must inspect deliveries promptly and notify visible defects without undue delay, normally within ten business days, and hidden defects promptly after discovery. Subject to Section 14, our first remedy may be re-performance, replacement, or credit. This business notice period does not apply to Consumers.

Each campaign QR code routes through QRCandy before redirecting the scanner to the destination selected in your dashboard. You can re-point or pause an active code, and the dashboard displays available scan analytics. A QR code identifies the campaign; it is not designed to identify an individual scanner.

No separate subscription or scheduled expiry is currently charged for QR routing included with an order. It remains available while QRCandy operates the hosted QR Service and your campaign is active, subject to these Terms. This is not a literal perpetual guarantee. If we plan to discontinue material QR functionality, we will give reasonable advance notice where practicable and explain available export or transition options.

We use reasonable care to keep redirects available, but cannot promise uninterrupted service or a particular scan rate. Scanning can be affected by device cameras, print damage, lighting, connectivity, third-party destinations, or events outside our reasonable control. We may perform maintenance and apply proportionate traffic limits or security controls.

You control the destination and must keep it lawful, safe, and suitable for the audience. You must give scanners the privacy information and other notices required for your campaign. Our processing of scanner metadata is described in the Privacy Policy, and our processor obligations are in Section 11.

You keep ownership of logos, artwork, text, URLs, and other material you submit (Customer Content). You grant us and our production and service providers a worldwide, non-exclusive, royalty-free licence to host, reproduce, resize, convert, print, and transmit Customer Content only as needed to provide, secure, support, and document the Service and fulfil your order.

You confirm that you have the rights and permissions needed for Customer Content and the campaign. You must not use the Service for content or destinations that:

• infringe intellectual property, privacy, publicity, or other rights;
• are unlawful, fraudulent, deceptive, defamatory, threatening, or hateful;
• contain malware, phishing, credential theft, or unsafe redirects;
• market age-restricted products unlawfully or target children inappropriately;
• collect personal data without a valid legal basis and transparent notice; or
• interfere with, probe, overload, scrape, reverse engineer, or bypass the Service.

We may reject artwork or block a destination where reasonably necessary to comply with law, protect scanners, or enforce these Terms. Where feasible, we will tell you why and allow a correction.

The QRCandy name, platform, software, templates, and original site content remain ours or our licensors'. Except for normal use of the Service, no rights are granted to copy, distribute, sell, or create derivative works from them.

Each party will use reasonable care to protect the other's clearly confidential non-public business or technical information and use it only for the agreement. This does not cover information already lawfully known, independently developed, received lawfully without restriction, or public through no breach. Required disclosure is permitted after advance notice where legally allowed. Customer Content may be shared with the production and service providers needed to fulfil the order.

You must be at least 18 and provide accurate account information. Keep credentials confidential, use a strong unique password, and promptly tell us about suspected compromise. You are responsible for authorised activity under your account and for managing access within your organisation.

You can request account deletion in settings. Deletion may be delayed while a paid order still needs delivery. Once deletion is completed, we deactivate and scrub QR campaigns, remove account and brand records, anonymise personal fields in retained order records, and neutralise the login. Records required by law, and data we must preserve for a live dispute, may remain as described in the Privacy Policy.

These additional terms apply to anyone given a partner account or referral code. Programme-specific rates, eligible products, attribution window, commission basis, and status shown in the invitation or partner dashboard form part of the agreement.

• Promote QRCandy accurately and transparently. Disclose the commercial relationship wherever endorsement or advertising law requires it.
• Do not use spam, misleading claims, cookie stuffing, paid search on QRCandy marks, impersonation, self-referrals, fabricated orders, or other manipulation.
• A commission is provisional until the qualifying order is paid, delivered, and no longer subject to cancellation, refund, chargeback, fraud, or exclusion under the programme settings. Reversed orders do not earn commission.
• Approved commission is paid using the method and schedule agreed with the partner. The partner is responsible for invoices, tax, and payment details. The relationship does not create employment, agency, exclusivity, or authority to bind QRCandy.
• We may reject abusive referrals, correct calculation errors, withhold disputed amounts while investigating, and suspend or end participation for breach. Accrued undisputed commission remains payable, subject to the programme rules.

Customer discount codes are personal to the promotion, have no cash value, cannot be combined unless stated, and may be limited or withdrawn prospectively. The Privacy Policy explains referral attribution and partner records.

You may stop using the Service or close your account, subject to active orders and lawful retention. We may suspend only the affected account, campaign, destination, or feature where reasonably necessary for security, non-payment, legal compliance, material breach, danger to scanners, or serious disruption. Where appropriate, we will give notice and a reasonable opportunity to cure.

We may terminate an account for an uncured material breach, repeated breach, insolvency affecting performance, or unlawful use. Immediate action is permitted for fraud, malware, credible danger, or where law requires it. Termination does not cancel accepted goods orders or accrued rights unless the relevant breach makes performance unlawful or impossible.

Sections intended by their nature to survive do so, including payment, intellectual property, data protection, liability, disputes, and obligations concerning retained records.

We do not guarantee a particular marketing result, number of scans, conversion rate, or commercial outcome. You remain responsible for campaign strategy, destination content, and decisions made using analytics.

A party is not liable for a failure caused by an event beyond its reasonable control while it uses reasonable efforts to mitigate and resume performance. This does not remove a Consumer's statutory rights for delay, refund, or cancellation.

Contact us first at hello@qrcandy.co so we can try to resolve a complaint promptly. These Terms are governed by Swedish law. A Consumer also keeps the protection of mandatory law in the country where they habitually reside and may bring proceedings in any court available under mandatory jurisdiction rules.

A Consumer may submit an eligible unresolved dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). We participate in the process where required and consider ARN recommendations.

The former European Commission Online Dispute Resolution platform closed in July 2025 and is therefore not offered as a dispute route. Business disputes are subject to the courts of Sweden, with Stockholm District Court as the first instance unless the parties agree otherwise.

We may update these Terms for future orders and future use of the Service. Changes do not retroactively alter an accepted order. For a material change to an ongoing account or QR Service, we will give reasonable notice by email, dashboard notice, or another durable method where practicable, explain the effective date, and state any right to object or stop the affected Service.

If a provision is unenforceable, it is limited only as much as necessary and the remainder continues. A failure to enforce a provision is not a waiver. You may not transfer the agreement without our consent; we may transfer it with the business or Service if this does not reduce a Consumer's mandatory rights.

Questions, complaints, cancellation requests, and legal notices can be sent to:

See our Privacy Policy for how personal data is handled. Keep a copy of the Terms and order confirmation applicable to your purchase.